Effective date: 2026-06-01
When a customer purchases or receives authorization to use a 9XR Solutions software product, the customer is granted a limited, non-exclusive license to use the specified software for its authorized business or organizational purposes. The applicable quotation, invoice or license certificate determines: • The licensed software product and edition. • The authorized customer or organization. • The permitted installation or deployment environment. • The applicable user, device, institution or location limits. • The license duration, expiry date and renewal conditions. • Any agreed restrictions or additional usage rights. Licenses may be issued for fixed periods or other arrangements explicitly specified in the relevant agreement. A fixed-term license does not automatically become a perpetual license. Renewal eligibility, pricing and continued access are governed by the applicable product agreement. Customers must use the software only within the authorized scope. A license does not automatically permit use by unrelated businesses or additional institutions.
Unless expressly agreed otherwise in writing, 9XR Solutions retains ownership of its original software source code, product architecture, proprietary components, branding and other intellectual property. Purchasing a software license grants authorized usage rights. It does not automatically transfer copyright, source-code ownership or redistribution rights. Customers retain ownership of their own business data and materials submitted or entered into the software. Some products may incorporate third-party software, open-source libraries or external services. Those components remain subject to their respective licenses and applicable terms. Customers must respect applicable third-party license requirements. Any transfer of source code, exclusive rights or ownership of specific custom-developed components must be agreed separately in writing.
9XR Solutions may provide installation assistance, technical support, software updates, maintenance or customization according to the agreement applicable to each product. Support conditions may include: • Initial installation and configuration. • Assistance with reported software defects. • Security or maintenance updates. • Compatibility and performance improvements. • User guidance and agreed training. • Additional development or customization services. The duration of the software license and the period of included technical support are separate matters unless the relevant agreement expressly states otherwise. A valid license does not automatically include unlimited technical support, permanent access to new versions or lifetime free upgrades. Additional features, hardware-related problems, third-party integration changes, unsupported operating systems or modifications outside the agreed scope may require separate evaluation and charges. Customers are responsible for maintaining suitable devices, protecting user credentials and performing recommended backups. Reported issues may be investigated through the official support email: [email protected]
Customers must not, without appropriate authorization: • Distribute, resell, sublicense or transfer licensed software to unauthorized parties. • Share license keys or activation credentials outside the permitted scope. • Remove copyright notices, proprietary markings or license protections. • Attempt to bypass licensing or access controls. • Modify or reverse-engineer protected proprietary software except where permitted by applicable law or relevant third-party licenses. • Use the software for unlawful activities or unauthorized access to information. 9XR Solutions may suspend or terminate license rights in accordance with the relevant agreement where there is a material license violation, non-payment or unauthorized use, subject to applicable law and reasonable notice or an opportunity to remedy a breach where appropriate. Fixed-term licenses may expire at the end of the specified duration unless renewed. Termination does not automatically transfer ownership of the software or remove obligations that lawfully survive termination. Where a software product stores customer business data, applicable data access, export and handover arrangements will be governed by the product agreement and relevant legal requirements. Customers should maintain independent backups. Nothing in these terms removes remedies or protections that customers are entitled to under applicable law. For licensing questions, renewals or support, contact: [email protected]